The Bachelor of Science in Hospitality and Casino Management degree is intended to prepare students to work in the rapidly expanding field of Tribal Government Gaming Enterprises. This term includes all aspects of the casino operations and all ancillary departments that are tied into the infrastructure of such casino resorts. Combining general business and management courses with casino specific skill level and management courses, students will be prepared for an entry level position or advancement within the industry. In addition to acquiring general business and management skills, students will become familiar with the hospitality environment; understand the basic regulatory issues, including the terminology and implications for game protection. Working in collaborative teams, actual scenarios from industry will be discussed and analyzed through problem resolution processes. This program will prepare graduates to develop and lead world class hospitality services and value-added customer partnerships.
Program Learning Outcomes
- Communicate professionally and effectively with various levels of organizational leadership, customers, and team members in a variety of formats to include oral, visual, and written.
- Demonstrate broad-based skills including casino specific management and leadership skills, Minimum Internal Control Standards (MICS) and marketing concepts, and the unique role of Tribal Government Gaming Enterprises within the business and hospitality industry.
- Apply current hospitality and casino management guest service concepts and customer loyalty strategies recognized as industry standards.
- Utilize information and knowledge resources to maximize workplace learning, problem solving, and decision-making.
- Employ the major components of security and surveillance methods to include game protection, asset protection, and fair gaming procedures.
- Apply critical thinking skills and techniques in managerial decision-making processes.
- Demonstrate team problem solving tools, quality management for service organization, and a clear sense of what is required to build effective teams in the hospitality and gaming industry.
- Synthesize business policy, market opportunity, and organizational development linking technology policy with organizational strategy.
- Analyze the organizational and human aspects of the quality service in the hospitality industry to include key concepts of ethics, change management, communication, and managing resistance within today’s organizations.
To receive a Bachelor of Science with a Major in Hospitality and Casino Management, students must complete at least 180 quarter units as articulated below, 45 of which must be completed in residence at National University, 76.5 of which must be completed at the upper-division level, and the University General Education requirements. In the absence of transfer credit, additional general electives may be necessary to satisfy total units for the degree. The following courses are specific degree requirements. Refer to the section of undergraduate admission procedures for specific information regarding admission and evaluation.
- BKM 400 Business Knowledge Mgmt Strat
- MGT 309C Prin. of Mgmt & Organizations
- HRM 409B Survey in HRM & OD
- HCM 420 Hospitality and Casino Mkt
- HCM 400 Princ of Hosp & Casino Acct
- HCM 401 Intro to Casino Management
- HCM 402 Service in the Casino Industry
- HCM 405 Casino Operations Management
- HCM 415 Gaming Rules and Regulations
- HCM 425 Management of Gaming Revenues
- HCM 435 Casino Security/Surveillance
- HCM 445 Player Development Program