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ITM350 Desktop Application Support

Lead Faculty: Dr. Bhaskar Raj Sinha

Course Description

This course provides an overview of the role of desktop support in the Information Technology environment. The emphasis of this course is to provide hands-on learning experience for support of desktop operating system and applications.

Learning Outcomes

  • Understand the Desktop support role.
  • Configure and troubleshoot the Desktop operating system.
  • Support the Web browser.
  • Support E-mail.
  • Support desktop applications.
  • Support applications security.
  • Configure and troubleshoot applications connectivity.