Request Information

Please complete the form below, and an admissions advisor will contact you shortly.


Apply Now

Ready to take the next step?

The application process is easy. We accept and review applications year-round, and qualified applicants can begin classes any month of the year, depending on your program and location.

Click Apply Now to get started on the next exciting chapter of your life!

Apply Now

ENM604 Quality Management

Lead Faculty: Dr Shekar Viswanathan

Course Description

Overview on theories of total quality management required for a successful organization. In addition, key Global Trends, Costs of Poor Quality, and Ethical Dilemmas will be discussed. The concepts related to Six Sigma, Benchmarking, SPC, quality tools, and ISO 9000-2000 will be discussed.

Learning Outcomes

  • Demonstrate an understanding of quality management tools and practices including Six Sigma, Benchmarking, SPC, quality tools, and ISO 9000-2000.
  • Summarize skills to implement quality management systems to manage projects/operations successfully.
  • Evaluate various factors involved in the practice of implementing total quality management programs.