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AOL & CompuServe Issues

Attention: AOL, PRODIGY and CompuServe Users

If you use America Online (AOL), Prodigy, or CompuServe as Internet Service Providers (ISPs), you should be aware that they use unique security schemes that may require additional steps when accessing National University's student portal, or SOAR.

If you are using their services, you will need to use an external browser to connect to your online classes. Please do not use the browser supplied by your ISP.

How to use an external browser:

  • Connect to the ISP, but do NOT go to any websites on the Internet.
  • Minimize the ISP window.
  • Then, click on your Start Menu located on the lower left-hand corner of your screen. From the menu, select Programs and then Internet Explorer to launch an external browser. Next, click on the address bar and enter, National University's web address.
  • Log in as usual.

For optimal performance, the IT department suggests that students use the most up-to-date operating systems. The ones listed below represent the minimum required to access SOAR (PeopleTools 8.1). Though they support SOAR self-service applications on a limited bases, students who frequently use SOAR may want to consider using an ISP that allows for greater access.

  • Internet Explorer 5 and 5.5 on NT 4, Windows 9x, and Windows 2000
  • Internet Explorer 5 on Mac OS 7.5 
  • Netscape Communicator 4.7x on NT 4, Windows 9x, and Windows 2000
  • Netscape Communicator 4.72 on Mac OS 7.6.1 
  • Netscape Communicator 4.72 on Linux

National University is a member of the National University System.