Filing a Complaint in Your State
National University works with higher education authorities in U.S. states and jurisdictions to ensure compliance with state and federal requirements, including complaint processes. Institutions of higher education are required to provide prospective and current students with contact information for relevant external entities tasked with complaint oversight.
National University strives to give all our students the best experience possible, which is why the university offers a wide range of services to support students from enrollment through graduation. If a prospective or current student has a complaint, we encourage you to resolve them informally or formally through Student Services before submitting a complaint to an external entity. Please contact our Student Concierge Services at 1-866-NU-ACCESS (1-866-682-2237) or email [email protected] with any concerns or questions.
Students can also reach out to the Ombudsman Office for assistance in addressing concerns. The Ombudsman’s Office is an informal, impartial, independent, neutral and confidential place for community members to address concerns. This office strives for fairness of process and healthy conflict resolution; the Ombudsman can provide unbiased assistance and guidance in resolving any complaints or concerns.
However, if an issue cannot be resolved internally, students can file a complaint with your state of residence or the University’s accrediting organization. Each of the relevant state higher education regulatory agencies and the University’s accrediting organization are listed below with their contact information.
Students who wish to file a complaint based upon discriminatory treatment should review The Civil Rights/Title IX information located on the website and in the General Catalog. Students who wish to file a complaint with the University’s accrediting agency should contact WSCUC (information below).
Contact Information for State Higher Education Regulatory Agencies
114 East Capitol Ave.
Little Rock AR 72201
An individual may contact the Bureau for Private Postsecondary Education for review of a complaint. The bureau may be contacted at 2535 Capitol Oaks Drive, Suite 400, Sacramento, CA 95833, www.bppe.ca.gov, Telephone: (916) 431-6924 and Fax: (916) 263-1897.
1560 Broadway, Suite 1600
Denver CO 80202
Carvel State Office Building, 5th Floor
820 N. French Street
Wilmington DE 19801-3509
Office of the State Superintendent of Education
810 First Street, NE, 9th Floor
Washington DC 20002
325 W. Gaines Street, Suite 1414
Tallahassee FL 32399-0400
2082 E Exchange Pl. #220
Tucker GA 30084-5334
302 W. Washington Street, Room E201
Indianapolis IN 46204
603 E. 12th Street, 5th Floor
Des Moines IA 50319
1000 SW Jackson Street, Suite 520
Topeka KS 66612-1368
1024 Capital Center Dr., #320
Frankfort KY 40601-7512
National University is registered with the Maryland Higher Education Commission (MHEC). If a prospective or current student is not satisfied with the outcome of the institution’s internal complaint resolution process, the complaint may then be brought to the MHEC or Maryland’s Office of the Attorney General. Contact information for these offices’ are included below:
One Ashburton Place, Room 1401
Boston MA 02108
PO Box 30714
Okemos MI 48864
1450 Energy Park Drive, Suite 350
St. Paul MN 55108-5227
3825 Ridgewood Road
Jackson MS 39211-6453
205 Jefferson Street, PO Box 1469
Jefferson City MO 65102-1469
2500 Broadway St., PO Box 203201
Helena MT 59620-3201
PO Box 95005
Lincoln NE 68509-5005
8778 S. Maryland Parkway Suite 115
Las Vegas, NV 89123
3 Barrell Court #300
Concord NH 03301-8531
20 W. State Street
PO Box 542
Trenton NJ 8625
5 North Mezzanine, Education Building
Albany NY 12234
State Capitol – 15th Floor
600 E. Boulevard Ave. Dept. 270
Bismarck ND 58505-0610
655 Research Parkway, Suite 200
Oklahoma City OK 73104
Students should attempt to resolve any grievances they may have with their school first. Should attempts to resolve these problems with appropriate school officials fail, or should the student be dissatisfied with the final outcome of the college complaint process, then the Higher Education Coordinating Commission (HECC), can respond to a formal complaint.
Students may contact the Higher Education Coordinating Commission at the below address or by sending an email to [email protected].
Students may also access our Complaints web page at https://www.oregon.gov/highered/about/Pages/complaints.aspx
Higher Education Coordinating Commission
3225 25th St. SE,
Salem, OR 97302
PO Box 1900 San Juan PR
333 Market Street
Harrisburg PA 17126-0333
1333 Main Street, Suite 200
Columbia SC 29201
306 E. Capitol Ave, Suite 200
Pierre SD 57501-2545
Division of Postsecondary School Authorization
404 James Robertson Parkway, Suite 1900
Nashville TN 37243
160 East 300 South
Salt Lake City UT 84114
James Monroe Building
101 N. 14th St.
Richmond VA 23219
917 Lakeridge Way
PO Box 43430
Olympia WA 98504-3430
1018 Kanawha Blvd. East, Suite 700
Charleston WV 25301
30 W. Mifflin St., 9th Floor
PO Box 8696
Madison WI 53708
Registering a Complaint with University’s Accrediting Organization
Western Association of Schools and Colleges (WASC) Senior College and University Commission (WSCUC)
Students may file a complaint with the University’s institutional accrediting body by contacting the Western Association of Schools and Colleges (WASC) Senior College and University Commission at [email protected]. Any student desiring to file a complaint must satisfy specific criteria as published in the official Complaint and Third-Party Comment Policy and must submit the required Complaint Form. The policy and form are available for download on the WASC Document List.