National University

General Course Information for BKM610: Managerial Sup Syst, DSS & ESS

Course: BKM610 - Managerial Sup Syst, DSS & ESS
Textbook: For the correct edition of the textbook assigned to a specific class, go to:

Course Description: An overview of the methodologies and expert system and mind mapping software used by Strategic and Middle Management to distribute a company's most valuable asset and expert knowledge, to the people that need it. The topics covered will include the mastering of the process of Mind Mapping which allows executive and strategic managers to project and modify their thoughts in a collaboration mode with other stakeholders to maximize the organization's strategic goals and objectives.
Course Learning Outcomes:
  • Evaluate systems for helping employees and customers solve problems, supporting and expanding the expertise of business advisors, or providing problem-solving answers throughout an enterprise.
  • Propose how agency experts can provide their knowledge in a logical, graphical way so their peersandamp;#8212;and their constituentsandamp;#8212;can tap their knowledge.
  • Integrate the processes and methodologies used for expert system KM software development.
  • Formulate the decision-making steps that will describe building logic diagrams and rules that can precisely describe even the most complicated process.
  • Systematize the ability to visually connect and synthesize ideas and information to improve decision making, shorten business planning processes, and harness the intellectual capital in their organizations.
Specified Program Learning Outcomes:
    • Communicate and advise organizations using written and oral skills required for IS professionals.
    • Develop decision support system solutions inclusive of knowledge based systems, expert systems and artificial intelligence.
    • Evaluate current and emerging systems integration and distributed computing alternatives to maximize efficiencies and meet organizational goals.
    • Integrate legal, ethical, and global implications in decision making processes.
    • Perform systems analysis that addresses requirements among information systems technology, people and organizational goals.
    • Use analytical and critical thinking skills to develop organizational project management strategies and strategic solutions for information system processes.

Students with Disabilities:
Students seeking special accommodations due to a disability must submit an application with supporting documentation, as explained under this subject heading in the General Catalog. Instructors are required to provide such accommodations if they receive written notification from the University.

Writing Across the Curriculum:
Students are expected to demonstrate writing skills in describing, analyzing and evaluating ideas and experiences. Written reports and research papers must follow specific standards regarding citations of an author's work within the text and references at the end of the paper. Students are encouraged to use the services of the University's Writing Center when preparing materials.

The following website provides information on APA, MLA, and other writing and citation styles that may be required for term papers and the like:

National University Library:
National University Library supports academic rigor and student academic success by providing access to scholarly books and journals both electronically and in hard copy. Print materials may be accessed at the Library in San Diego or through document delivery for online and regional students. Librarians are available to provide training, reference assistance, and mentoring at the San Diego Library and virtually for online or regional students. Please take advantage of Library resources:


Contact the Library:

  • (858) 541-7900 (direct line)
  • 1-866-NU ACCESS x7900 (toll free)

Use the Library Training Tools (on the Library Homepage) for additional help

  • Recorded class presentations
  • Tutorials & Guides (APA/MLA, Peer-Review, and more)

Plagiarism is the presentation of someone else's ideas or work as one's own. Students must give credit for any information that is not either the result of original research or common knowledge. If a student borrows ideas or information from another author, he/she must acknowledge the author in the body of the text and on the reference page. Students found plagiarizing are subject to the penalties outlined in the Policies and Procedures section of the University Catalog, which may include a failing grade for the work in question or for the entire course. The following is one of many websites that provide helpful information concerning plagiarism for both students and faculty:

Ethical behavior in the classroom is required of every student. The course will identify ethical policies and practices relevant to course topics.

Students are expected to be competent in using current technology appropriate for this discipline. Such technology may include word processing, spreadsheet, and presentation software. Use of the internet and e-mail may also be required.

Learning to work with and value diversity is essential in every class. Students are expected to exhibit an appreciation for multinational and gender diversity in the classroom.

As a diverse community of learners, students must strive to work together in a setting of civility, tolerance, and respect for each other and for the instructor. Rules of classroom behavior (which apply to online as well as onsite courses) include but are not limited to the following:

  • Conflicting opinions among members of a class are to be respected and responded to in a professional manner.
  • Side conversations or other distracting behaviors are not to be engaged in during lectures, class discussions or presentations
  • There are to be no offensive comments, language, or gestures