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Associate of Arts in Hospitality and Customer Service

Lead Faculty: Dr. Michael Charles Pickett

Associate of Arts in Hospitality and Customer Service

The Associate of Arts in Hospitality and Customer Service degree is intended to prepare students to work in the rapidly expanding field of hospitality services. Combining general business and management courses with hospitality and customer service courses, students will be prepared for an entry level position or advancement within the industry. In addition to acquiring general business and management skills, students will become familiar with the hospitality service environment. While working in collaborative teams, actual customer service scenarios from industry will be discussed and analyzed through problem resolution processes. This program will prepare graduates to develop and lead world class hospitality services and value-added customer partnerships.

Program Learning Outcomes

  1. Communicate professionally and effectively with various levels of organizational leadership, customers, and team members in a variety of formats to include oral, visual, and written.
  2. Identify current hospitality management guest service concepts recognized as industry standards.
  3. Describe critical thinking skills and techniques in supervisory decision-making processes.
  4. Explain quality management for service organizations, and a clear sense of what is required to build effective teams in the hospitality industry.
  5. Identify the human aspects of the quality service in the hospitality industry to include key concepts of cultural awareness and ethics in today’s organizations.
  6. Demonstrate an understanding of team problem solving tools and quality management for service organizations.


To receive the Associate of Arts degree with a major in Hospitality and Customer Service students must complete at least 90 quarter units, 31.5 of which must be taken in residence at National University. All students must complete the a minimum 34.5 units of the Associate of Arts general education requirements as part of the 90 quarter units. Please refer to the section on undergraduate admissions for further information on admission and evaluation.

Preparation for the Major (4 courses; 15 quarter units)
Requirements for the Major (10 courses; 45 quarter units)
Core Requisite(s):

Program Information

Online Education

This program is available online.