National University

General Course Information for HCM425: Management of Gaming Revenues

Course: HCM425 - Management of Gaming Revenues
Textbook: For the correct edition of the textbook assigned to a specific class, go to:

Course Description: This course is a practical study in cash cage operations, including drop team operations, count room and basic principles of revenue audit. This includes the understanding and application of title 31 requirements and the practice of generation Suspicious Activity Reporting. The practical aspect of this course includes the proper counting, balancing and recording of cash, checks, credits, token chips and slot tickets.
Course Learning Outcomes:
  • Describe and analyze six basic functions of cash cage operations, including count room and soft count, and revenue auditing.
  • Recite the main components of Title 31 requirements and Suspicious Activity Reporting including completion of forms and reports.
  • Perform basic casino revenue-related job functions including: cash window opening/closing/balancing; ticket redemptions and Window andamp; Main bank/Vault Variances.
  • Interpret and fulfill the operational and functional objectives of the cash cage, the drop team, the count room and the revenue audit.
  • Utilize the proper chain of command.
  • Perform opening and closing cash window balancing.
  • Perform acceptance, issue and redemption of cash and cash equivalents.
  • Process and verify slot tickets, gaming chips and tokens.
Specified Program Learning Outcomes:
    • Apply critical thinking skills and techniques in managerial decision-making processes.
    • Demonstrate broad-based skills including casino specific management and leadership skills, Minimum Internal Control Standards (MICS) and marketing concepts, and the unique role of Tribal Government Gaming Enterprises within the business and hospitality industry.
    • Employ the major components of security and surveillance methods to include game protection, asset protection, and fair gaming procedures.
    • Synthesize business policy, market opportunity, and organizational development linking technology policy with organizational strategy.
    • Utilize information and knowledge resources to maximize workplace learning, problem solving, and decision-making.

Students with Disabilities:
Students seeking special accommodations due to a disability must submit an application with supporting documentation, as explained under this subject heading in the General Catalog. Instructors are required to provide such accommodations if they receive written notification from the University.

Writing Across the Curriculum:
Students are expected to demonstrate writing skills in describing, analyzing and evaluating ideas and experiences. Written reports and research papers must follow specific standards regarding citations of an author's work within the text and references at the end of the paper. Students are encouraged to use the services of the University's Writing Center when preparing materials.

The following website provides information on APA, MLA, and other writing and citation styles that may be required for term papers and the like:

National University Library:
National University Library supports academic rigor and student academic success by providing access to scholarly books and journals both electronically and in hard copy. Print materials may be accessed at the Library in San Diego or through document delivery for online and regional students. Librarians are available to provide training, reference assistance, and mentoring at the San Diego Library and virtually for online or regional students. Please take advantage of Library resources:


Contact the Library:

  • (858) 541-7900 (direct line)
  • 1-866-NU ACCESS x7900 (toll free)

Use the Library Training Tools (on the Library Homepage) for additional help

  • Recorded class presentations
  • Tutorials & Guides (APA/MLA, Peer-Review, and more)

Plagiarism is the presentation of someone else's ideas or work as one's own. Students must give credit for any information that is not either the result of original research or common knowledge. If a student borrows ideas or information from another author, he/she must acknowledge the author in the body of the text and on the reference page. Students found plagiarizing are subject to the penalties outlined in the Policies and Procedures section of the University Catalog, which may include a failing grade for the work in question or for the entire course. The following is one of many websites that provide helpful information concerning plagiarism for both students and faculty:

Ethical behavior in the classroom is required of every student. The course will identify ethical policies and practices relevant to course topics.

Students are expected to be competent in using current technology appropriate for this discipline. Such technology may include word processing, spreadsheet, and presentation software. Use of the internet and e-mail may also be required.

Learning to work with and value diversity is essential in every class. Students are expected to exhibit an appreciation for multinational and gender diversity in the classroom.

As a diverse community of learners, students must strive to work together in a setting of civility, tolerance, and respect for each other and for the instructor. Rules of classroom behavior (which apply to online as well as onsite courses) include but are not limited to the following:

  • Conflicting opinions among members of a class are to be respected and responded to in a professional manner.
  • Side conversations or other distracting behaviors are not to be engaged in during lectures, class discussions or presentations
  • There are to be no offensive comments, language, or gestures