National University




General Course Information for HCM405: Casino Operations Management

Course: HCM405 - Casino Operations Management
Textbook: For the correct edition of the textbook assigned to a specific class, go to: http://www.nutextdirect.com

Course Description: This course provides an overview of a manager's responsibilities behind the scenes in the gaming industry. Operations management is an important discipline that carefully manages the processes and products that provide services. Managers need to understand how resort and casino industries function on an operational basis in order to better identify opportunities for creating efficiencies in their processes and related activites.
Course Learning Outcomes:
  • Explain the role of the gaming commission.
  • Identify various social and cultural concerns related to gaming.
  • Summarize the current developments in casino gaming and the future trends.
  • Describe the functionality of a casino organization structure.
  • Discuss the operational differences between the management of table games and slot games.
  • Identify staffing needs within the organizational structure of typical gaming operations.
  • Identify the guidelines of casino marketing and player rating systems.
  • Utilize the basic mathematics required for various game probabilities.
Specified Program Learning Outcomes:
  • MAJOR IN HOSPITALITY AND CASINO MANAGEMENT
    • Analyze the organizational and human aspects of the quality service in the hospitality industry to include key concepts of ethics, change management, communication, and managing resistance within today's organizations.
    • Apply current hospitality and casino management guest service concepts and customer loyalty strategies recognized as industry standards.
    • Communicate professionally and effectively with various levels of organizational leadership, customers, and team members in a variety of formats to include oral, visual, and written.
    • Demonstrate broad-based skills including casino specific management and leadership skills, Minimum Internal Control Standards (MICS) and marketing concepts, and the unique role of Tribal Government Gaming Enterprises within the business and hospitality industry.
    • Demonstrate team problem solving tools, quality management for service organization, and a clear sense of what is required to build effective teams in the hospitality and gaming industry.
    • Synthesize business policy, market opportunity, and organizational development linking technology policy with organizational strategy.
    • Utilize information and knowledge resources to maximize workplace learning, problem solving, and decision-making.

Students with Disabilities:
Students seeking special accommodations due to a disability must submit an application with supporting documentation, as explained under this subject heading in the General Catalog. Instructors are required to provide such accommodations if they receive written notification from the University.

Writing Across the Curriculum:
Students are expected to demonstrate writing skills in describing, analyzing and evaluating ideas and experiences. Written reports and research papers must follow specific standards regarding citations of an author's work within the text and references at the end of the paper. Students are encouraged to use the services of the University's Writing Center when preparing materials.

The following website provides information on APA, MLA, and other writing and citation styles that may be required for term papers and the like: http://nu.libguides.com/citations

National University Library:
National University Library supports academic rigor and student academic success by providing access to scholarly books and journals both electronically and in hard copy. Print materials may be accessed at the Library in San Diego or through document delivery for online and regional students. Librarians are available to provide training, reference assistance, and mentoring at the San Diego Library and virtually for online or regional students. Please take advantage of Library resources:

URL: http://www.nu.edu/library.

Contact the Library:

  • RefDesk@nu.edu
  • (858) 541-7900 (direct line)
  • 1-866-NU ACCESS x7900 (toll free)

Use the Library Training Tools (on the Library Homepage) for additional help

  • Recorded class presentations
  • Tutorials & Guides (APA/MLA, Peer-Review, and more)

Plagiarism:
Plagiarism is the presentation of someone else's ideas or work as one's own. Students must give credit for any information that is not either the result of original research or common knowledge. If a student borrows ideas or information from another author, he/she must acknowledge the author in the body of the text and on the reference page. Students found plagiarizing are subject to the penalties outlined in the Policies and Procedures section of the University Catalog, which may include a failing grade for the work in question or for the entire course. The following is one of many websites that provide helpful information concerning plagiarism for both students and faculty: http://www.indiana.edu/~wts/pamphlets/plagiarism.shtml

Ethics:
Ethical behavior in the classroom is required of every student. The course will identify ethical policies and practices relevant to course topics.

Technology:
Students are expected to be competent in using current technology appropriate for this discipline. Such technology may include word processing, spreadsheet, and presentation software. Use of the internet and e-mail may also be required.

Diversity:
Learning to work with and value diversity is essential in every class. Students are expected to exhibit an appreciation for multinational and gender diversity in the classroom.

Civility:
As a diverse community of learners, students must strive to work together in a setting of civility, tolerance, and respect for each other and for the instructor. Rules of classroom behavior (which apply to online as well as onsite courses) include but are not limited to the following:

  • Conflicting opinions among members of a class are to be respected and responded to in a professional manner.
  • Side conversations or other distracting behaviors are not to be engaged in during lectures, class discussions or presentations
  • There are to be no offensive comments, language, or gestures