Exploration into the value of building relationships with customers and most importantly, developing a customer-focused philosophy. Create a foundation in customer loyalty. Develop service standards and track their effectiveness. Gain new insights and strategies from the leaders of customer service theory.
Describe exceptional customer service.
Recognize barriers to the delivery of outstanding customer service.
Explain the best practices and useful tools in providing superior customer service.
Identify the strategies to build customer relationships and improve service.
Develop a personal action plan to improve customer-service skills.
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