National University




HTM210 Healthcare Workflow Processes

Lead Faculty: Dr. Tyler Smith

Course Description

Fundamentals of health workflow process analysis and redesign as a necessary component of complete practice automation; includes topics of process validation and change management.

Learning Outcomes

  • Explain the common processes and workflow required to operate a successful healthcare provider organization.
  • Describe how health information technology and systems can be used to improve a healthcare organization's financial workflow and metrics.
  • Describe how health information technology and systems can be used to improve healthcare organization clinical workflow.
  • List and explain metrics that can used to evaluate and validate the effectiveness of healthcare organization workflow.
  • Describe clinical decision support and list clinical decision support systems that can used to improve patient safety and health outcomes.
  • Describe the change management process for improving healthcare workflow processes.