Intro to HA QA Management

Course Description

Introduction to continuous quality improvement in healthcare. Includes evaluation and risk management methods. Introduces outcome measurement and case management fundamentals. Introduces team development, analytical statistics, and process knowledge themes.

Learning Outcomes

  • Describe concepts and measures of healthcare quality and patient safety.
  • Explain factors leading to a greater emphasis on quality measurement and improvement of care.
  • Review tools used in healthcare quality measurement and improvement.
  • Identify how healthcare delivery models are evaluated.
  • Explain how risk management methods are used to anticipate, prevent and/or solve healthcare issues.
  • List quality improvement and evaluation strategies with systems such as Six Sigma.
  • Describe diverse perspectives used to address quality and safety issues in healthcare organizations.
  • Discuss changes in healthcare delivery to achieve the Institute of Medicine’s goals to improve healthcare quality.

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Attend class onsite at one of over 20 campus locations across California or in Nevada.

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School of Health and Human Services

“Our faculty members are nationally recognized across a broad spectrum of health profession disciplines and prepare students for success in the ever-evolving health care field.”
School of Health and Human Services
Sarah H. and Caryl F.
Class of 2019, Military Servicemember and Class of 2019, respectively