Hospitality Diversity

Course Description

Introduction to the increasing cultural diversity found in both the consumer and employee populations. Additionally, this course provides students with a supervisory perspective on employee issues regarding cultural awareness.

Learning Outcomes

  • Describe six organizational behaviors that convey a customer-centered culture.
  • Apply five tips for better listening when dealing with customer complaints.
  • Recognize the varying levels of importance that companies place on customer feedback.
  • Explain the intrinsic and associated value which can affect a customer’s loyalty to you or your company.
  • Articulate a clear vision for customer service in your organization.
  • Synthesize the use of on-line resources to research and prepare written and oral assignments.

Prerequisites

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School of Business and Management

“Our business and management programs equip students with the knowledge and tools needed to lead their organizations and stay competitive in the job marketplace.”
School of Business and Management
Asya W.
Class of 2009