Casino Operations Management

Course Description

This course provides an overview of a manager’s responsibilities behind the scenes in the gaming industry. Operations management is an important discipline that carefully manages the processes and products that provide services. Managers need to understand how resort and casino industries function on an operational basis in order to better identify opportunities for creating efficiencies in their processes and related activities.

Learning Outcomes

  • Explain the role of the gaming commission.
  • Identify various social and cultural concerns related to gaming.
  • Summarize the current developments in casino gaming and the future trends.
  • Describe the functionality of a casino organization structure.
  • Discuss the operational differences between the management of table games and slot games.
  • Identify staffing needs within the organizational structure of typical gaming operations.
  • Identify the guidelines of casino marketing and player rating systems.
  • Utilize the basic mathematics required for various game probabilities.

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We’re proud to be a veteran-founded, San Diego-based nonprofit. Since 1971, our mission has been to provide accessible, achievable higher education to adult learners. Today, we educate students from across the U.S. and around the globe, with over 150,000 alumni worldwide.

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Study when and where it’s convenient for you with evening, weekend, and 100% online classes.

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Apply or transfer any time. Classes start monthly, and applications are accepted year round.

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Attend class onsite at one of over 20 campus locations across California or in Nevada.

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School of Business and Management

“Our business and management programs equip students with the knowledge and tools needed to lead their organizations and stay competitive in the job marketplace.”
School of Business and Management
Asya W.
Class of 2009