Course Description

A focus on the process of negotiation and conflict resolution. Gives special attention to conflict within and between persons in organizations and industry. Emphasizes application of techniques to conflict resolution situations via role-playing.

Learning Outcomes

  • Define conflict.
  • Differentiate between the traditional, human relations and interactionist views of conflict.
  • Describe the five conflict-handling intentions.
  • Critically analyze labor/management partnerships.
  • Describe the five steps in the negotiation process.
  • Explain the factors that affect inter-group relations.
  • Identify methods for managing inter-group relations.
  • Increase awareness of workplace violence.
  • Participate in role-playing situations designed to develop skills in negotiation, mediation and arbitration.


Why Choose National University?

We’re proud to be a veteran-founded, San Diego-based nonprofit. Since 1971, our mission has been to provide accessible, achievable higher education to adult learners. Today, we educate students from across the U.S. and around the globe, with over 180,000 alumni worldwide.

Four-Week Classes

Focus on one subject at a time — one month at a time — and finish your degree faster.

75+ Degree Programs

Choose from associate, bachelor’s, and master’s degrees, plus credentials and certificates.

On Campus or Online

Study when and where it’s convenient for you with evening, weekend, and 100% online classes.

Year-Round Enrollment

Apply or transfer any time. Classes start monthly, and applications are accepted year round.

20+ Locations

Attend class and learn onsite at one of over 20 locations in California.

Military Friendly

As a Yellow Ribbon school, we offer tuition discounts to servicemembers and dependents.

College of Letters and Sciences

“Our faculty are established scholars and creators in their own fields. They are dedicated to making your entry into their disciplines a successful one, preparing you for your career as well as graduate study.”
College of Letters and Sciences
Jackson M., Class of 2021, Military Veteran