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Conflict Resolution

Course Description

A focus on the process of negotiation and conflict resolution. Gives special attention to conflict within and between persons in organizations and industry. Emphasizes application of techniques to conflict resolution situations via role-playing.

Learning Outcomes

  • Define conflict.
  • Differentiate between the traditional, human relations and interactionist views of conflict.
  • Describe the five conflict-handling intentions.
  • Critically analyze labor/management partnerships.
  • Describe the five steps in the negotiation process.
  • Explain the factors that affect inter-group relations.
  • Identify methods for managing inter-group relations.
  • Increase awareness of workplace violence.
  • Participate in role-playing situations designed to develop skills in negotiation, mediation and arbitration.

Prerequisites

Why Choose National University?

We’re proud to be a veteran-founded, San Diego-based nonprofit. Since 1971, our mission has been to provide accessible, achievable higher education to adult learners. Today, we educate students from across the U.S. and around the globe, with over 150,000 alumni worldwide.

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Study when and where it’s convenient for you with evening, weekend, and 100% online classes.

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Apply or transfer any time. Classes start monthly, and applications are accepted year round.

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Attend class onsite at one of over 20 campus locations across California or in Nevada.

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As a Yellow Ribbon school, we offer tuition discounts to servicemembers and dependents.

College of Letters and Sciences

“Our faculty are established scholars and creators in their own fields. They are dedicated to making your entry into their disciplines a successful one, preparing you for your career as well as graduate study.”
College of Letters and Sciences
Rico M.
Class of 2014, Military Veteran