Introduction to continuous quality improvement in healthcare. Includes evaluation and risk management methods. Introduces outcome measurement and case management fundamentals. Introduces team development, analytical statistics, and process knowledge themes.
- Describe concepts and measures of healthcare quality and patient safety.
- Explain factors leading to a greater emphasis on quality measurement and improvement of care.
- Review tools used in healthcare quality measurement and improvement.
- Identify how healthcare delivery models are evaluated.
- Explain how risk management methods are used to anticipate, prevent and/or solve healthcare issues.
- List quality improvement and evaluation strategies with systems such as Six Sigma.
- Describe diverse perspectives used to address quality and safety issues in healthcare organizations.
- Discuss changes in healthcare delivery to achieve the Institute of Medicine’s goals to improve healthcare quality.
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