Conflict Resolution

Course Description

A focus on the process of negotiation and conflict resolution. Gives special attention to conflict within and between persons in organizations and industry. Emphasizes application of techniques to conflict resolution situations via role-playing.

Learning Outcomes

  • Define conflict.
  • Differentiate between the traditional, human relations and interactionist views of conflict.
  • Describe the five conflict-handling intentions.
  • Critically analyze labor/management partnerships.
  • Describe the five steps in the negotiation process.
  • Explain the factors that affect inter-group relations.
  • Identify methods for managing inter-group relations.
  • Increase awareness of workplace violence.
  • Participate in role-playing situations designed to develop skills in negotiation, mediation and arbitration.


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We’re proud to be a veteran-founded, San Diego-based nonprofit. Since 1971, our mission has been to provide accessible, achievable higher education to adult learners. Today, we educate students from across the U.S. and around the globe, with over 200,000 alumni worldwide.

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School of Arts, Letters, and Sciences

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School of Arts, Letters, and Sciences
Jackson M., Class of 2021, Military Veteran
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