National University




BKM400 Business Knowledge Mgmt Strat

Lead Faculty: Dr. Farnaz Sharifrazi

Course Description

In the quest for sustainable global competitive advantage companies have finally come to realize that technology alone is not what sustains knowledge. Knowledge lies in your company's people, processes, and experience. The student will learn the process of conducting knowledge audits, knowledge analysis, and how to fill any knowledge gaps found through exploration and exploitation. The ability to identify tacit and explicit knowledge assets within an organization is related to how to capture knowledge, how to transfer it, how to share it, and how to manage it. BKM 400 provides the student with practical guidance on linking knowledge management to business strategy rather than approaching KM from a technically biased perspective.

Learning Outcomes

  • Discuss the need to align KM strategies with business strategies.
  • Identify and discuss knowledge mapping, and filling knowledge gaps.
  • Build a foundation of KM infrastructure that can evolve through results-driven, incremental steps.
  • Identify methods to mobilize your organization's subtle, "tacit" knowledge within a global enterprise.
  • Articulate how business information systems process data into information through the use of tools such as data warehousing, data mining, and then using knowledge management translates the results into the needed wisdom to sustain a competitive advantage.
  • Identify tacit and explicit knowledge and other key intangible assets and conduct a knowledge audit and analysis.
  • List the ethical, legal, and managerial issues in knowledge management.