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HOS250 Exceptional Customer Service

Lead Faculty: Dr Bruce Buchowicz

Course Description

Exploration into the value of building relationships with customers and most importantly, developing a customer-focused philosophy. Create a foundation in customer loyalty. Develop service standards and track their effectiveness. Gain new insights and strategies from the leaders of customer service theory.

Learning Outcomes

  • Describe exceptional customer service.
  • Recognize barriers to the delivery of outstanding customer service.
  • Explain the best practices and useful tools in providing superior customer service.
  • Identify the strategies to build customer relationships and improve service.
  • Develop a personal action plan to improve customer-service skills.