Alumni Directory Frequently Asked Questions

I received an email/postcard/phone call from a company asking for my personal information. They said they were working on a directory for National University. Is this a legitimate project, or is it a scam?

We have partnered with PCI (also known as Publishing Concepts) to produce our new alumni directory. PCI is a company located in Dallas, TX that publishes directories for educational institutions, fraternities, sororities, and military organizations across the nation. This project allows National University to receive important updates to our database so we know more about our alumni and how we can better serve you and future alumni.

How do I know my information will only be used for directory purposes?

National University has a contractual agreement with PCI that tightly limits the information provided to PCI to that information for initial contact only. PCI is bound to hold any information provided to them strictly confidential and only for purposes of preparing the Directory. You have the authority to determine what information, if any, is used in the Directory. After the completion of the Directory, PCI will no longer have access to the information provided to them by National. The Directory will made available only to alumni of National University.

I would like to verify and update my information. How may I do this?

If you have received a postcard or an email with a telephone number, you may call the number to speak with a dedicated representative for the National University project. The representative will verify all the information we have on file for you and make any updates where needed.

If you have received an email with an embedded link, you may go to the online site to review your information. If you have questions, you may call PCI’s customer service desk at 1.800.982.1590.

Can anyone purchase a directory?

The National University Alumni Directory is available for sale only to National University alumni.

When will I receive my directory?

The total duration of the directory project is about 12 months. Since we began the project in March 2017, the directories will be distributed in March 2018.

Can I choose some or all of my information not to be printed in the directory?

When you call to update your information, you can tell the representative what information you would prefer to have excluded. You may also communicate this information to the PCI customer service desk 1.800.982.1590 or to the Alumni Association.

I ordered a directory/package over the phone and would like to cancel my order.  How do I do this?

Call the PCI customer service help desk at 1.800.982.1590, and they will take care of this for you.

If you would like to speak to someone at National University regarding the Directory, please contact Hoyt Smith, Director of Alumni Communications at hsmith@nu.edu or (858) 642-8111.