Overview
This nationally recognized Help Desk Analyst: Tier 1 Support Specialist online course and training program teaches the skills that students must acquire to be successful as a Help Desk Analyst. Tutorials and projects will teach the student the practical uses of Help Desk Analyst skills.
This program uniquely prepares the support specialist to keep the customer productive by focusing on the business needs of the customer, establishing credibility and trust, and by handling the most difficult customer scenarios. Emphasis is given to problem solving and troubleshooting, team dynamics, and interpersonal communication skills. It also provides a broad overview of the back-office operations of a support center, and exposes the student to common industry tools and technologies used in providing exceptional customer support. 80 hours
Upon successful completion of this program, students will be able to:
- Improve support-center productivity
- Provide exceptional customer support
- Handle difficult customer situations
- Implement best practices for problem solving.
- Exhibit assertive confidence while reducing job stress.
Course Fee; $1,495
To register, or for more information, contact the Division of Extended Learning at 1-800-NAT-UNIV ext. 8600